What services does Supahands specialize in?
If it is something that’s virtual, not technical and doesn’t involve actual running around, then it sounds like something we could definitely help you with!
Here are some of the things that we specialize in: Data Entry, Lead Generation, Database Cleaning, Inbound and Outbound Customer Care, Data Deduplication, Online Research, Appointment Booking and Scheduling, Data Mining.
What services does Supahands not provide?
Our SupaAgents will always try their best to meet your request. However, specialized tasks such as video and audio editing, SEO, design, accounting, legal, copywriting, writing press releases, marketing, public relations and social media management is not what we’re able to assist you with.
In such cases, we can either recommend you to our partner companies which specialise in the field of your request, or we can source the contacts for you.
However, if it is a task you are able to explain to us by giving us a step-by-step guide to replicate the process, then our SupaAgents are more than happy to give you a helping hand!
Can you make calls?
If a Skype account has been provided, we’ll charge a Hand for as many calls as we can make in a Hand (20 minutes).
If a Skype account hasn’t been provided to us:
For Malaysian calls - For 1 Hand, we are able to cover 1-2 calls. For International calls - It is advisable to provide us with a Skype account. If not, do get in contact with us or your SupaAgent so that a charge can be discussed.
If Supahands makes a call on my behalf, how will they introduce themselves?
They introduce themselves as your assistant. "G'day, this is Annie calling on behalf of [your name/ company name]. I am his personal assistant and would like to arrange a suitable meeting time for tomorrow morning."
Do your assistants speak foreign languages?
Our SupaAgent team is diverse since we hire people from different cultures within South East Asia. Though our preferred medium of instruction would be English, we do have SupaAgents who speak fluent English, Mandarin, Cantonese and Bahasa Melayu. We will expand the service to include other languages too in the future.
Can you pick up mails from the post office or buy groceries for me?
We are desk junkies and we won’t be able to physically do the tasks for you. However, we are able to source for someone who specialises in your request and we will manage the task to ensure it is completed.
Can you make online purchases on my behalf?
We surely can! We charge a Hand to make the purchase for you. We will first send you an invoice via Paypal and once we’ve received the payment from you, we will then go ahead and make the purchase.
Disclaimer: We hold no responsibility for if the item is no longer made available by the time we go back to make the purchase. A 2% exchange rate fee will be charged for transactions done in currencies other than Malaysian Ringgit.
Will I be able to interact with my assistant and the team via phone?
We prefer keeping everything to the task thread as this leaves a paper trail for historical referencing as well as for quality assurance.
If you do require a Skype session with your SupaAgent to explain details regarding a task, you will be able to do so and the first session will be free. The subsequent Skype sessions will be charged according to the amount of time taken - one Hand for up to 20 minutes, 2 Hands for up to 40 minutes, etc.